Contact your GP online
If you need help with a non-urgent medical or admin request, you can contact us online.
Submit a new requestBooking an appointment
Urgent Appointments
Click for more information on Urgent Appointments
Routine Appointments
• Ongoing conditions (e.g. asthma, diabetes)
• Medication reviews
• Test results discussions
• General check-ups
• Smear tests, vaccinations, blood tests
Click for more information on Routine Appointments
Urgent appointments
Requesting a Same-Day Appointment
If you need medical help today (Monday to Friday) for a problem that is urgent but not a life-threatening emergency, please call us on 0161 747 2424 as early as possible.
Our Care Navigation Team will check availability and book you into an on-the-day appointment if one is available.
You can also visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm.
Call the practice How to find usIf all same-day appointments have already been filled, we will offer you the next available routine appointment or guide you to another appropriate service such as Pharmacy First or NHS 111.
Visit NHS 111 Learn about Pharmacy FirstNon-urgent advice: Life-Threatening Emergency — Call 999
If you need medical help when we are closed, call NHS 111 or visit 111.nhs.uk for 24/7 advice and assistance. You can also visit the Urgent Care Centre at Trafford General Hospital daily from 8am to 8pm. To book an appointment, call 111.
What to Expect When You Contact Us
When you call the practice, our Care Navigation Team will ask a few questions to understand your health needs.
This helps us make sure you are seen by the right professional at the right time.
We use this approach to make your care more efficient and ensure priority is given where it’s most needed.
Depending on your needs, we may offer:
- A telephone consultation with a GP or nurse
- A face-to-face appointment at the practice
- Advice on self-care or signposting to other services
Seeing the Right Healthcare Professional
You may not always need to see a GP. Depending on your concern, you may be offered an appointment with a:
- Clinical Pharmacist – for medicines advice and reviews
- First Contact Physiotherapist – for muscle or joint problems
- Mental Health Practitioner or other specialists in our team
This ensures you get the most appropriate care from the right expert, often with shorter wait times.
Routine appointments
Requesting a routine appointment
Routine appointments are for medical advice and care that is not urgent. These may include:
- Management of ongoing conditions (e.g. asthma, diabetes)
- Medication reviews
- Discussing test results
- General health check-ups
- Smear tests, vaccinations, and blood tests
Online Request
Complete the Routine Appointment Request Form, Monday to Friday 6am to 3pm.
Online Request FormBy Phone
Call us on 0161 747 2424 Monday to Friday from 8am to 6:30pm.
Call the practiceIn Person
Visit us and speak with a receptionist, Monday to Friday from 8am to 6:30pm.
How to find us- We will usually get back to you within 24 to 48 hours depending upon the urgency of your request (after 5pm it might be the next day).
- You can request a particular doctor or nurse (so long as they’re working).
- You can choose to be contacted by the surgery by telephone, secure message or video call.
- If we need to see you we will usually give you a face-to-face or video appointment the same day.
- Video consultations are provided by our own doctors through a secure link to your mobile, tablet or laptop for no extra charge.
Your appointment
However you choose to contact us, we may offer your consultation in different ways, depending on your needs.
- Phone appointment – A GP or healthcare professional will call you. These calls are now timed, and we aim to phone you as close to the scheduled time as possible.
- Face-to-face appointment – You’ll come in and see a doctor or nurse at the surgery.
- Video call – We may offer a secure video consultation, which you can join from your smartphone, tablet, or computer.
- Text or email – Sometimes we can answer your query or send advice through a secure message.
Appointments by phone, video, or message can be more flexible and often mean you get help sooner.
Please note: All phone calls are recorded for quality and safety.
Appointment reminders
We have an SMS text reminder service to remind patients of their appointment details. If you would like to be included, please let the receptionist know your mobile number. You are also able to view any upcoming appointments on the NHS App.
Cancelling or changing an appointment
To view or cancel your appointment
Cancel online via the NHS App or Patient Access
Just open your chosen app to avoid waiting in phone queues!
Call us on 0161 747 2424
Use our 24 hour ‘check and cancel service’ by calling the practice.
Reply CANCEL
Text CANCEL in reply to your appointment reminder SMS
- Cancelling an unwanted appointment enables the appointment slot to benefit another patient.
If you need help when we are closed
If you need medical help when the surgery is closed:
Out of hours and NHS 111
You can visit the Urgent Care Centre at Trafford General Hospital daily from 8am to 8pm. To book an appointment, call 111.
Call NHS 111 or visit 111.nhs.uk
- They can arrange an out-of-hours GP appointment if needed
- Available 24 hours a day, 7 days a week
- Get advice on what to do next
Non-urgent advice: When to Seek Urgent Care
Community Pharmacies
Pharmacists can offer advice and treatment for minor illnesses like coughs, colds, sore throats, stomach issues, and aches and pains. If your symptoms suggest something more serious, they can guide you to the right healthcare professional.
Pharmacists are highly trained in medicine use, illness management, and health advice. Many pharmacies are open late and on weekends, and no appointment is needed. Most have a private consultation room for confidential discussions.
If you need help with your appointment
Please let us know about any of the following:
Any other communication or access needs
For example, if you need an interpreter, easy-read materials, or wheelchair access.
Who you’d prefer to hear from
Let us know if there’s a specific doctor, nurse, or other health professional you’d like to respond.
How you’d like to be contacted
Choose from phone, face-to-face, video call, text, or email — whichever suits you best.
Chaperones
If you feel you would like a chaperone to be present during a physical examination, or if you would prefer to be examined by a doctor or health professional of the same gender as yourself, please let us know.
Help with Online Services
Need help registering or booking online?
Visit our Online Services Help page or call reception for assistance.